Frequently Asked Questions
Q. Why do you sell the kayaks after only a couple of seasons?
A. We try to keep a new inventory of top of the line kayaks. We have learned that if we sell the used ones after two seasons they are still in great shape and that allows us to replace them with the newest boats.
Q. How can I purchase one of the used kayaks/paddleboards?
A. You can purchase the used equipment in person or online. If you have any questions about the equipment, please feel free to give us a call. But we’d prefer not to take your payment over the phone.
If you are purchasing your kayak/paddleboard in person, please come between the hours of 9-4. Keep in mind that we are a rental/tour business. We don’t let most of the equipment go immediately because we are still using it. There is a good chance that the item you are interested may be on the water or off site. But we will have something very similar for you to look at.
For online purchases, just click on the name of the item and it will take you to our online shop. Easy-peesy!
Q. Can I put down a deposit to hold the boat until I can pick it up?
A. Sorry, all boats must be paid in full at time of purchase. Sales are non-refundable. We strongly recommend that you come pick out your kayak/SUP in person.
Q. Are the photos of the kayak/paddleboard the actual kayak/paddleboard I’ll be purchasing?
A. Possibly. Possibly not. We might have a few of the same color but we just take a photo of one.
Q. What if I can’t pick up the kayak/paddleboard by the time you close for the season?
A. One of the reason we sell the kayaks and paddleboards is that we do not have space to store them in the off season. If you pick it up after Oct. 1st but before Dec.1st there is a $30 fee/month. After Dec. 1st we will have to store it for the winter and the fee would be $150 and it will not be available until spring.
Q. If I buy a kayak can I launch from the Coastal Kayak beach?
A. Because we have sold 100s of kayaks over the years and we have limited parking we do not allow launching of privately owned kayaks/paddle boards from our beach during the busy months.
Q. How long will the kayak/paddleboard last once I purchase it?
A. Our equipment is top of the line and is very durable. In private use it will last for a very long time! We have customers stop by who purchased kayaks from us 15 years ago who are still very happy with and are using their kayaks.
Q. When can I see the equipment that is for sale?
A. The kayaks/paddleboards can be seen any day that we are open. As we cut back on days and hours we are open after Labor Day, we always recommend calling to check our hours. Please come at least one hour prior to closing.
Q. Can I test paddle a kayak/paddleboard?
A. You may rent the kayak/paddleboard for an hour and try as many different ones as you would like within that hour – in the event that you purchase a kayak and/or paddleboard the same day we will gladly deduct the rental fee from the purchase price.
Q. I don’t have a way of transporting my kayak – can you deliver it?
A. Yes, for a $25 delivery fee we can deliver your kayak or SUP to an area within a 10 mile radius of Coastal Kayak.
Q. What’s included with the purchase of a kayak?
A. Included is the kayak and if applicable a seat. Paddles will be available to be purchased at the time of pick-up. Our rental paddles will be available for $25 each when purchased during pick-up.
Q. What is included with paddleboards?
A. The price includes the fin and a leash. Our rental paddles will be available for $50 each when purchased during pick-up.
Q. What if I pay for my kayak/paddleboard and when I come to pick it up, I don’t like it? Can I get my money back?
A. Sorry but all used equipment sales are non-refundable. We strongly recommend that you come pick out your kayak/SUP in person.
Q. When can I pick up the kayak/SUP?
A. You can pick up the kayak/SUP any time from the listed “available” date until Sept. 29th. You can only pick it up on days that we are open. We scale back our hours significantly and are usually unavailable during the week. Please call for hours and days open after Labor Day.
Q. What happens if the kayak I purchase is severely damaged between the time I pay for it and the time I pick it up?
A. This has only happened once in 19 years when a kayak fell off a trailer in transport (we don’t want to talk about that). If this were to happen we would give a full refund.
Q. What kind of shape are the kayaks in?
A. The kayaks are mostly 2 seasons old and show wear. They will be scratched, possibly ripped and/or faded seats, etc. They are all in good functional condition.
Q. What kind of shape are the paddle boards in?
A. The paddle boards that we use are very durable. They will likely have some dents and depressions especially along the rails where they are stored on the racks. These are cosmetic and do not effect the boards performance or life span.
Q. Can I use the kayak/paddle board that I have purchased prior to the available or pick up date?
A. Sorry but since renting kayaks and paddle boards is our business we cannot allow kayaks to be used other than being rented until the pick-up date.
Q. Is there a discount if I buy more than one?
A. We do not make a profit on the sale of the kayaks/paddleboards so we cannot offer discounts off of the already low prices. In the event we do not sell the kayak/paddleboard we will simply use it for rentals next year.
Q. What does the kayak/paddleboard sell for new?
A. We have links in most cases to the manufacturers site which lists all of the details of the kayak/board. There may be slight changes to the model because the link will go to the most recent model year of the kayak in question. In some cases the manufacturer has changed the name of the kayak so the name on the link may not match the name that we have listed but they are the same boat. Make sure to factor in the cost of shipping, seats, etc.